Optimus

SHIPPING & RETURNS

See below for information on the various delivery and return options for your order. Available for shipping to and from the continental U.S. only

FedEx Home Delivery (3-7 business days)

Ground Delivery

FREE with all orders

Express Delivery (2-3 business days)

Use FedEx Express shipping service

$50

During Your 100-Day Trial

We want you to be 100% satisfied with your Optimus luggage, which is why we offer a 100-day risk-free guarantee with all orders. If at any time during these 100 days you decide it’s not for you, or if your luggage gets damaged and you want a new one, you can return it for a full refund or we will replace you a new luggage. No questions asked. Please follow the steps below:

Submit your return request using the Contact Us form on our website.
Shortly after, you will receive an email from contact@optimusluggage.com containing your return shipping label.
Print your return shipping label and attach it to your shipping box with all the original packaging inside.
Drop-off the luggage at your nearest FedEx shipping center.

After Your 100-Day Trial

After your 100-day trial is over, your luggage is guaranteed by a ten-year warranty. This covers any damage to the wheels, handles, or anything else that functionally impairs the luggage. If anything breaks, we will fix or replace it for you.

To submit a claim regarding your warranty, please fill out the Warranty Form on our website.